Privacy Policy

Last updated: February 20, 2026

Information We Collect

When you use our website or request a free estimate, we may collect the following personal information:

• Name and contact information (email address, phone number, mailing address)
• Property details provided in estimate request forms (property type, number of windows, square footage, etc.)
• Service preferences and scheduling information
• Communications you send to us via email, phone, or our website forms
• Device and browser information collected automatically through cookies and similar technologies (IP address, browser type, pages visited, referring URL)

How We Use Your Information

We use the information we collect for the following purposes:

• Providing services: To process your estimate requests, schedule appointments, and deliver our cleaning services.
• Communication: To respond to your inquiries, send appointment confirmations, follow-up communications, and service reminders.
• Improving our services: To understand how visitors use our website and to improve our services, website functionality, and customer experience.
• Marketing: With your consent, to send you promotional materials about our services, special offers, and seasonal reminders. You can opt out at any time.
• Legal compliance: To comply with applicable laws, regulations, and legal processes.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service providers: With trusted third-party vendors who help us operate our business (e.g., CRM systems, email service providers, payment processors). These providers are contractually obligated to protect your data.
• Legal requirements: When required by law, subpoena, or other legal process, or to protect the rights, property, or safety of Velocity Cleaning Systems, our customers, or others.
• Business transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. These include:

• Essential cookies: Required for the website to function properly (e.g., form submissions, navigation).
• Analytics cookies: Help us understand how visitors interact with our website through services like Google Analytics. This data is aggregated and anonymized.
• Marketing cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns (e.g., Meta Pixel).

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our website.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes encrypted data transmission (SSL/TLS), secure server infrastructure, and restricted access to personal data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Estimate request data is retained for up to three years to facilitate follow-up service and maintain customer history. You may request deletion of your data at any time.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct any inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to certain legal exceptions.
• Opt-out: Unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

To exercise any of these rights, please contact us at [email protected].

Third-Party Links

Our website may contain links to third-party websites or services (such as social media platforms). We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will update the “Last updated” date at the top of this page. We encourage you to review this page periodically for the latest information on our privacy practices.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: